Ordering and Delivery

Ordering & Delivery

PRODUCTION TIMINGS

Each Jane Taylor London product is made to the highest standards and this attention to detail takes a little time.

As of 11/2/19, orders should be produced and ready for despatch within the following timescales (excludes weekends):

All Hats and Headbands: 20-30 working days
Hair Jewellery: 20-25 working days
Cashmere Range: 5 working days

Gloves: 20-25 working days

Bags: 20-25 working days

These are the timings to create your piece, please then consult our delivery times.

Please do call us to request a piece made sooner and we will aim to accommodate your needs. We do charge an extra 15% fee for the rush order service to cover additional costs. It is very useful, if you require the item for a particular date, that the date of the occasion is added to the additional notes section of your order.

 

In May and June, production time will vary due to a peak in orders. To ensure you have a hat in time for Ascot or Summer Weddings, we advise that you plan ahead and get in touch early to avoid disappointment.

PACKAGING & DELIVERY

Your product will be beautifully packaged and sent out with great care. Our occasion hats are delivered in a hat box that you can then use for storage of your piece, this hatbox is then packed inside an outer carton for extra protection. The cost of packaging & delivery varies according to your location and type of product, please see the guide below:

UK: We aim to have your item with you within 48 hours after despatch date at a cost of £10/£20

EUROPE (except countries stated below): Delivery time after despatch will depend on your location, we hope to have your item with you within 5 working days after despatch at a cost of £20/£35

USA, ASIA, AUSTRALIA, NEW ZEALAND, RUSSIA, ROMANIA, LATVIA & POLAND: Delivery time after despatch will depend on your location, we hope to have your item with you within 10 working days after despatch at a cost of £30/£45

Please note the above delivery times are on top of the time it takes to produce your piece. The delivery times cannot be guaranteed as that is not in our control, however, tracking information is available upon request.

If you would like delivery to a country not listed please email info@janetaylorlondon.com

DUTIES AND TAXES

For international shipping, all duties and taxes are the responsibility of the customer and will be administered by the courier company once the package has arrived in your country.

INSURANCE & CLAIMS

Your parcel will be fully insured and once it leaves the Jane Taylor showroom the courier will take full responsibility for the package. Any claims for loss or damage to the shipment will be the responsibility of the client, we do not take any liability for this once they are collected by the courier.

Returns & Cancellations

WHAT ARE THE RETURN POLICIES?

As all pieces are made to order we do not have a returns policy.

 

HOW DO I CANCEL MY ORDER?

Please telephone +44 (0)20 8392 2333 or email info@www.janetaylorlondon.com.