Pieces stated as having a universal fitting will fit all head sizes. Often the piece will have a wire claw/construction that will be hair coloured that will fit to your head like a hair band. The piece may also have an elastic band that sits at the back of your head underneath your hair to secure the piece in place. Alternatively the piece may be positioned on a hairband that will be a universal head size.
Some pieces require you to send us your head size. Use a soft tape measure. Measure your head straight across your forehead just above your ears and over the most bulbous part of the back of your head. The full circumference is required.
Some pieces will be made to order and you will see a delivery time in the product description. Please do call us to request a piece made sooner and we will aim to accommodate your needs. We do charge an extra 12% fee for the urgent service to cover extra expenses.
Please select the desired colour and your hair colour (this will affect the colour of the head fitting/hair band).
We ship using courier or Royal Mail Special Delivery (fully insured and to arrive, signed for in 24/48 hours). Best rate will be provided automatically at checkout.
For shipping to Europe please allow 10 days and see costings when ordering. Best rate will be provided automatically at checkout.
For shipping to the USA please allow two weeks. Your parcel will be fully insured and once it leaves the Jane Taylor showroom the courier will take full responsibility for the package. Any claims for loss or damage to the shipment will be the responsibility of the client, we do not take any liability for this once they are collected by the courier. If you require your piece urgently please contact us regarding delivery times, tax and customs. Best rate will be provided automatically at checkout.
Your initial consultation of 30-40 minutes long will give us time to get to know you and discuss your requirements and for the perfect piece. Please do bring fabric swatches or the outfit to the appointment along with with your accessories. If you are a bride it can be useful to have images of your hairstyle so we can create the piece to work around your hair style.
To book an appointment to discuss having a couture/bespoke piece made, please call us on +44 (0)20 8392 2333
We offer a bespoke dying service for our bespoke clients. If this is something you are interested in then please bring a fabric swatch or your outfit with you to discuss with our milliners or make an appointment to meet with Jane. Having a hat dyed to order will pull the whole look together, tying in your accessories, dress and coat for the perfect final touch.
If you are unable to come to the store please do post a fabric swatch to us and we can advise over email or phone to create something special for you and your outfit.
Your account is created automatically during check out.
We are happy to take your order over the telephone +44 (0)20 8392 2333.
Please click the ‘Forgot Your Password?’ link when you sign in. This will email a new password to your email address.
Please log into your account where you will be able to change or save your details and preferences.
Yes, by registering for an account with us your are opting in to receive marking emails from Jane Taylor London.
No. We will never share your details with any other companies.
Please click the unsubscribe link at the bottom of one of our newsletters to be removed from the mailing list.
Please see the sizing chart.
When you view your basket, at bottom left there is a space to enter your code. Click ‘Apply coupon’ and the price will automatically adjust. If you are applying a code for free shipping, please note that this discount will show at a later stage when you select your shipping option.
You can search for a specific item in the website by using the search bar found in the expanding menu at the top right corner of each web page.
We try to stock everything online that we hold in our stores. However, if there’s something you can’t find, please email firstname.lastname@example.org and we’ll try to make it available for you.
Please email email@example.com with the product name, colour and size that you are looking for and we will do our best to try and locate it for you elsewhere in our business.
You will receive an order confirmation by email when we have received your order.
We send an email confirmation for each order that has been placed. Please check your spam or junk mail for our email.
Yes, all prices shown include VAT.
We accept all major credit and debit cards. All transactions are processed on our secure server.
Please view our delivery information for more information.
We ship to all countries worldwide.
Yes. If you need your order urgently, please telephone +44 (0)20 8392 2333 and we’ll do what we can do try and get it to you.
Unfortunately at the moment it is not possible to deliver on Saturdays.
Please email firstname.lastname@example.org and we will do our best to get your order to you in time.
Yes, you do need to sign for your order. If you’re not home when the package is delivered the courier company will contact you directly to arrange for re-delivery at an appropriate time
You don’t need to pay any duties and tax when purchasing with us, we pay that on our end.
Some countries have their own import restrictions on certain items such and furs and skins, which we must abide by.
You will receive a separate email from DHL who will provide you with a tracking number for your order.
You will receive your items folded in tissue paper. This is then placed in a Jane Taylor hat box and shipped inside a protective cardboard box. For accessories they will be wrapped in tissue inside a Jane Taylor bag and inside a protective card box.